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This 2 minute survey will help to tell us what you really care about when using our website. Your answers to the following questions will help us focus our efforts in making improvements in areas which matter to you.

Did you complete the task you came to our website to do?
Yes
No

Please look at the following list of statements and choose the top three that best describe your experience on our website.

Select up-to three statements
Fast to do things		Easy to give feedback
Full of jargon / corporate speak		Easy to contact a person
Information is up-to-date		Looks unattractive / unappealing
Has no ratings, reviews or recommendations		Misleading, not clear
Information is out-of-date		Menus and links are confusing
Information is accurate		Poor search results
Simple layout / easy to read		Clear menus and links
Hard to locate contact details		Has ratings, reviews or recommendations
Search results are helpful		Plain language
Information is complete		Slow to do things
Hard to give feedback		Looks attractive / appealing
Gives me the facts / clear		Layout is cluttered / hard to read
Information is inaccurate		Information is incomplete

Great! You're nearly done!

About You

We now ask for some general information about you. The details you provide are confidential and will NOT be used to identify you as all our surveys are anonymous.

Are you
Male
Female
Which age group are you in?
16-24
25-34
35-44
45-54
55-64
65-74
75+
Do you consider yourself to have a disability?
Yes
No
Do you have visual impairment?
Yes
No

Thanks again for taking the time to complete this survey!

In the meantime, if you have any queries please contact the Online Services Team

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