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This 2 minute survey will help to tell us what you really care about when using our website. Your answers to the following questions will help us focus our efforts in making improvements in areas which matter to you.

Did you complete the task you came to our website to do?
Yes
No

Please look at the following list of statements and choose the top three that best describe your experience on our website.

Select up-to three statements
Information is out-of-date		Information is up-to-date
Information is complete		Has no ratings, reviews or recommendations
Simple layout / easy to read		Menus and links are confusing
Misleading, not clear		Gives me the facts / clear
Information is incomplete		Layout is cluttered / hard to read
Has ratings, reviews or recommendations		Search results are helpful
Information is inaccurate		Plain language
Looks attractive / appealing		Fast to do things
Slow to do things		Clear menus and links
Hard to locate contact details		Easy to give feedback
Full of jargon / corporate speak		Hard to give feedback
Poor search results		Information is accurate
Looks unattractive / unappealing		Easy to contact a person

Great! You're nearly done!

About You

We now ask for some general information about you. The details you provide are confidential and will NOT be used to identify you as all our surveys are anonymous.

Are you
Male
Female
Which age group are you in?
16-24
25-34
35-44
45-54
55-64
65-74
75+
Do you consider yourself to have a disability?
Yes
No
Do you have visual impairment?
Yes
No

Thanks again for taking the time to complete this survey!

In the meantime, if you have any queries please contact the Online Services Team

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