Your comfort, safety & wellbeing in hospital
Your comfort, safety and wellbeing is paramount to us whilst you are in our care. The following section explains more about the ward accommodation and about patient consent. You will also find out ways of giving us feedback in this section.
All hospital wards have been designed to provide accommodation which is flexible for use by either sex. All Day Rooms are available for use by all patients, regardless of sex.
Children’s Ward Accommodation
Beds are allocated by age. Wherever possible, adolescents are allocated single room accommodation.
If you have any queries about the accommodation in the ward to which you will be admitted, you should contact the ward Charge Nurse, who will try to assist you.
You will be informed of the names of the nurse and doctor in charge of your care. Staff will introduce themselves before attending to you.
Nurse Call System
You will have a nurse call system at your bedside, which will alert staff if you need attention.
It is important that you should understand the nature of any treatment which is to be carried out. This should be explained to you by the doctor or nurse. You may be asked to read and sign a form of agreement should you require an examination/operation under general anaesthetic. If you are under the age of 16, we will usually ask for a parent or guardian’s consent.
The Law states that if the minor understands the procedure in the opinion of the doctor concerned, that minor can consent, otherwise the legal guardian needs to consent.
A menu card system is used within the hospital to enable you to select your choice of meal and meet any special dietary requirements.
Meals for Patients of Minority Groups
NHS Fife aims to provide you with a menu which is suitable, familiar and acceptable to you, at the same time ensuring that your dietary needs and requirements are met. If you require a special meal, please let us know, as far in advance as is practicably possible so that we can make the necessary arrangements. On your admission to hospital, please ask a member of the nursing staff to contact the Dietitian or Catering Department.
Our commitment to patients, relatives and carers
We believe that our patients, relatives and carers should expect to receive services of the highest quality. This we will aim to provide. If our services do not meet these expectations we will welcome your comments on our service and any suggestions for future improvement. Comment cards are conveniently positioned in central locations throughout the hospital. They will allow you to make your views known at any time. Please make use of them.
Comments, Suggestions and Complaints
NHS Fife are continually looking at ways to improve and extend the care we offer. We value any comments or suggestions you may have.
Patient relations team
Should you have cause to complain about your treatment, you should speak to a member of staff who is involved in your care, e.g., doctor or nurse, receptionist, in many cases your problem will be resolved right away.
However, if you should prefer to speak to someone not involved in your care or make a formal complaint, you can telephone, write, e-mail or fax your concerns to the:
Patient Liaison Manager
Fife Acute Hospitals
Tel No: 01592 648153
Fax: 01592 648063
We will acknowledge receipt of your complaint and deal with it promptly. You will receive a written reply once an investigation has been carried out. The above procedures are known as Local Resolution.