Patient Advice & Support Service (PASS)

If you would like independent advice regarding your concerns you may contact the Patient Advice and Support Service (Pass) which you can access in any Scottish citizens Advice Bureaux.  PASS is an impartial service which provides free, accessible and confidential advice and support to patients, carers and families about NHS healthcare. Simply follow this link to find your local CAB - including contact details and how to get there.You can call your local Fife Patient Advice and Support Service directly on this number: 0845 140 0093. 

For more information on the Patient Advice and Support Service visit

The Patient Advice and Support Service:

  • can provide you with information, advice and support if you want to give feedback or comments, or raise concerns or complaints, about healthcare provided by NHS Scotland
  • helps you understand your rights and responsibilities as a patient
  • works with the National Health Service (NHS) in Scotland to improve healthcare provision – work that can be done because of the feedback you provide.

You can access this service from any Citizens Advice Bureau in Scotland. Your CAB adviser will refer you to a Patient Adviser if it is appropriate, who can provide specialist help or support regarding the NHS in Scotland.

You’ll find the contact details for your local Citizens Advice Bureau at  You can also access Adviceguide to get advice and information online.

Patient Advice & Support Service (PASS) Hyperlink

Email address:

Telephone: 0345 1400 093


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