- Please read your appointment letter again prior to attendance.  

- Leave plenty of time to travel to the hospital and to find your clinic. If you are not sure where to go please ask at the reception desk.

- If you need information, a wheelchair or any other help when you arrive, please ask at the outpatient reception desk.

- If you have any questions or are unsure about what to do or what is happening, please ask – our staff are always there to help.

- Please tell the clinic receptionist if you have any hearing or sight impairment.

Delays may happen sometimes. For example, when clinicians are called away on an emergency or consultations take longer than expected. Please bear with us in these circumstances – we will be working to see you as soon as possible. Clinic staff will keep you informed about what is happening.

You will be asked about your previous medical history, so it’s a good idea to make short notes on information you think is helpful before you come to clinic including a list of the medication you are currently taking. This includes anything prescribed by your GP, medicines bought over the counter at a pharmacy, herbal and homeopathic remedies. You may also find it useful to make a note of questions you want to ask. 

Please note the appointment may last up to an hour. You may be asked about sensitive issues such as the way pain is impacting on your life. Some of this information may not be appropriate for children to hear, we would therefore suggest that it would be more appropriate for them to be left at home in the care of a family member or friend.

Bring a pen and paper with you – it may be useful for you to make notes about anything the clinician says in the clinic so you can be clear about what has been discussed later.

- If you are feeling unwell with an infectious illness such as flu, diarrhoea and vomitting please DO NOT attend for the appointment. In this event please contact us to rearrange the appointment.








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