Q: Can I bypass NHS24 and contact UCSF directly?

A: No. If you are unwell, and you cannot wait until your GP is open you must call NHS24 on freephone 111. An NHS24 call handler will take your details and then a Nurse Advisor will assess your need. He/she will give you advice and may arrange for the local team to call you back to arrange an appointment or for a local clinician to call you.

Q: Who will I see if I need medical care out of hours in Fife?

A: Urgent Care Service Fife (UCSF) provides care to patients in Fife and Kinross in the Out of Hours period. This means that when your own GP is closed in the evening, overnight and at weekends we will care for you. To make an appointment you neeed to phone 111. Our team is made up of GP's, nurses, administration staff and drivers. A GP, nurse or paramedic who has had extra training to work in UCSF will see you.

Q: Where will I be seen?

A: UCSF has centres all over Fife, including Victoria Hospital, Kirkcaldy; St Andrews Community Hospital; and Queen Margaret Hospital, Dunfermline. Some centres are open longer hours than others. if you need to be seen in a centre, someone from UCSF will contact you with an appointment, time in the centre that best meets your clinical need. usually at the nearest open centre.

Q: Can I request a home visit?

A: It is nearly always best to be seen in a centre, where we have access to more equipment and staff. If this is not possible for medical reasons, or inappropriate (e.g. the patient is receiving end of life care at home), we will make other arrangements to provide assessment. Where there is a medical need for a home visit, we will do our best to attend promptly, usually within 4 hours. It is often quicker to make arrangements with family or friends to help with transport than wait for the doctor. Sick children should always be brought to the centres - transporting a child with a high temperature does not harm them. Sometimes we need to arrange ambulance transport to admit the patient directly to hospital.

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