Our Practice Manager is responsible for the smooth running and development of the practice and would be delighted to hear from patients with ideas for improving or extending the services we provide. Our Manager will also help patients with any queries they may have relating to the administrative or non-medical aspects of your health care as well as investigating and responding to any written complaints received by the practice.
We currently employ 21 members of practice staff who are bound by the same rules of confidentiality as the doctors. They will help you in making appointments, undertaking repeat prescriptions and offering assistance at all times. They may need to ask you for further details when you telephone for medical advice; this is to ensure that we can help you as speedily as possible.
We have three practice nurses based in the surgery daily. You can have an appointment to see the nurse without seeing a doctor but the nurse may need to consult a doctor about your problem if your condition requires it. The nurse will take blood for tests, assist with minor operations, take cervical smears, give immunisations etc. Our nurses also run the Well Person, Asthma, Diabetes and Heart Clinics. Appointments are made by the receptionists.
We also have a phlebotomist who is available in the mornings to take blood when requested by the doctor or nurses. Appointments may be made through the receptionists.
We have five attached Health Visitors involved in the promotion of health and early detection of ill health at all ages, particularly for expectant mothers, the under fives and the elderly. The Health Visitors may be contacted on 728944. An answering machine will take a message when there is no one in their office or alternatively a message may be left at reception.
We have six attached District Nurses / Auxiliary Nurses who provide a wide range of nursing care and advice to the housebound and patients recently discharged from hospital. The District Nurses may be contacted on 624401. An answering machine will take a messagewhen there is no one in their office or alternatively a message may be left at reception.
We are a training practice and have with us, on a yearly basis, a fully qualified doctor who is gaining experience in general practice. A video camera is occasionally used to help improve the Registrar's consulting skills. A recording will not be made of any consultation you have with a doctor without your consent and if requested at any time, the camera will be switched off.