PCES Management & Administration Team
The following staff are based at Glenrothes Hospital (office hours) and deal with the day to day issues ensuring a smooth delivery of service operations.
|Service Manager||Lisa Milligan|
|Lead Nurse||Lisa Cooper|
|Clinical Director||Dr Drew Smart|
|Service Support Managers||Pamela Mitchell|
|Administration Support Team||Ann Barrett|
In the out of hours period the following staff provide core administration support to the service:
- Dispatcher: the Dispatcher receives contacts electronically (via a system called ADASTRA) from NHS24 and is repsonsible for allocating these to the most approproate healthcare professional for home visits or consultations at treatment centres, taking into account the needs of the patient and location of available clinical staff to ensure patients acces appropriate care within the stipulated time constraint. Dispatchers have a lead role in supervising call handlers and receptionists in four different locations.
- Call Handler: The Call Handler will receive incoming calls to the Control Centre, from NHS24, professional to professional and drivers. They will call patients directly and allocate appointments to an appropriate centre checking demographic information.
- Receptionist: The Receptionist will meet and greet patients attending appointments within treatment centres and help provide 24-hour clerical / reception support for PCES.