Ward 21 Renal Unit

We’re here to help.

Please speak to one of the staff if there is anything you want to tell us or would like us to know. 

 

Visiting

We want to be as flexible as possible when it comes to visiting times and generally would ask that you visit between the hours of 2 – 8pm.

We recognise the importance of nutrition in hospital and on that basis we aim to protect mealtimes for patients. If you would like to be involved please speak to the Nurse in Charge 

 

I am your Senior Charge Nurse and my name is: Yvonne Grieve.

It is my responsibility to make sure that the ward team deliver high quality care that is person-centred, safe and effective. My contact details are: Switchboard 01383 623623.

Ext: 55738

Email: yvonnegrieve@nhs.net

 

What this means for you:

Person – Centred

We will treat all patients, carers, relatives and staff with care and compassion and value them as individuals.

We will ensure that our patients are informed about and involved in their care. With permission we will ensure that their carers are also involved.

 

Safe

We will ensure the environment is a safe place that is clean and well maintained.

We will speak to our patients frequently to ensure their safety and comfort

We will minimise the risk of infection by following NHS Fife’s Standard Infection Control Precautions.

We will monitor standards of care and practice through a range of quality improvement measures and take action to improve care where necessary.

 

Effective

We will take action if clinical practice and standards fall below an acceptable standard.

We will welcome and act upon any feedback received from patients, carers, relatives or staff.

Staff will be encouraged and supported to develop their knowledge and skills.

 

We do not want you to go away feeling unhappy with any aspect of your experience. If you would like to talk to us about this then please speak with the nurse in charge.

Alternatively we would be pleased to receive your feedback via the following websites:

NHS Fife – Online Comments, concerns, compliments and complaints form,  Telephone: 01592 648153

Patient Advice & Support Service (PASS) – passenquiries@carfonline.org.ukTelephone: 0345 1400 093

Patient Opinion – www.patientopinion.org.uk/youropinion

  

 

 

 


Contacts

For more information contact

Yvonne Grieve, Senior Charge Nurse 
Contact Yvonne Grieve online

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