NHS Fife Complaints, Compliments and Suggestions
This document has been rated 5* because;
+ The information has been broken into distinct sections of information using clear headings.
+ The information has been conveyed in language that is easy to understand. Difficult phrases and words have been explained in easy terms. This has been checked with local service-users and their feedback used to change "tricky" words.
+ The layout is simple and easy to follow; it is clear which image relates to each section of text.
+ The images that have been used are reflective of the meaning of the text, and are good quality images. Local service-users have been involved in checking the images that have been used and have approved these as being easy to understand.
+ The intended message has been conveyed clearly using reflective images and easy to understand language.