Accessible toilets

Accessible toilets are available in the main reception area.

Baby feeding and changing facility

A Baby Feeding and Changing facility is available in the main reception area.

Carer and patient information point

A Carer and Patient Information Point is available in the main reception area. A range of information on organisations offering support and advice to carers is available as well as general health advice. A touchscreen facility provides information on available support groups.

Carnegie Unit Services: Patients with appointments to attend the Carnegie Unit should book in directly at the Carnegie Unit reception on Level 3.

Cash machine

A free to use cash machine is available in main reception area.


The Sanctuary provides a quiet, safe place for people of all faiths and those who hold no particular faith. It is available to the whole hospital community, including patients, staff, volunteers and visitors.

Changing facility

There is a changing facility on the ground floor close to the standard accessible toilets on site. These are useful for people with profound and multiple learning disabilities and people who need extra space and facilities to use toilets comfortably. They feature height adjustable changing benches and a hoist.

Hospital TV screens

These are available at Aroma Café and in waiting areas and keep you up to date with the latest hospital and health information.

Hospice garden

The QMH Hospice garden  is located in a courtyard near to X-ray, on level 1 and can be accessed through Phase 2 Main Entrance. It is for use of Hospice patients and their families exclusively and was provide by the generosity of the Friends of Queen Margaret Hospitals society. It is maintained by a group of active Friends volunteers.

Meet and greet volunteers

Meet and greet volunteers are based at the main entrance, providing a warm welcome to patients and visitors.

Our volunteers assist patients and visitors in finding their way about and can also provide information on different topics.

Main reception desk and self service check-in

Patients should attend the main reception desk if outlined in their appointment letter, where reception staff will assist patients to ‘book in’.

Refreshments on site

Staff and public dining room
Located in Phase 1 for use of staff and public, the dining room offers hot and cold food for breakfast and lunch and is open for drinks and snacks until 2.30pm.
Opening Times:  Monday to Friday 8.30-14.30 Offers cooked breakfasts and filled rolls, Lunches from 11.30-14.00

RVS Café and shop
Located at the entrance to Phase 1
Opening times: Monday to Friday 09.00 till late
Weekends: Mornings till late

Aroma Coffee shop
Located near the Main entrance offers a selection of hot and cold rolls, soups, sandwiches drinks and snacks. All provits from this café are reinvested in patient care.
Opening times: Monday to Thursday 08.30 17.00
Friday: 08.30-16.00

Wheelchairs: Available from Wheelchair park at the Main Entrance

We have free open access wifi available on site.