The feedback process
Firstly we would encourage you to provide feedback as soon as possible. If you are raising a complaint, this has to be made within 6 months of the event or finding out you have reason to complain, but no longer than 12 months after the event itself. We may be able to look into events that happened more than 12 months ago, if there are good reasons why you could not raise the matter earlier.
However, we recognise there may be occasions where you have concerns at the time care is being delivered and if so, we would encourage you to speak to the person or team responsible for your treatment, or the treatment of someone you care about. This would be for example the nurse in charge of a ward, the Senior Charge Nurse.
If you are unable to do this or remain unhappy with the outcome, you can raise a complaint via the Patient Experience Team. This Team can support you to raise a complaint in line with the Complaint Handling Procedure. More information can be found on NHS Fife’s Complaints Information Leaflet.
We can provide an opportunity for you to help us develop and improve our services based on your experience. If you would like to support future work, please visit Community Involvement pages.
How to provide your feedback
We would encourage you to provide your feedback directly to the service. For thank you cards or donations, please speak to the person in charge.
You can also submit feedback, positive or negative, by completing our online feedback form below. If you are unable to complete this form, have any communication needs, require documents in different formats, need independent advice or specific support in providing your feedback or making a complaint; you can find help below.
There are a number of services which manage feedback independently.
If you wish to provide anonymous feedback, you can do so by accessing the Care Opinion website. This is a public website, run by an independent organisation, where patients and families can provide anonymous and honest feedback about their experiences of any of our health or care services within the last 3 years. Most of the opinions and experiences shared on Care Opinion are positive and it is a good place to share your appreciation if you feel that you have received good care.
NHS Fife Data Protection Notice
Help with providing feedback
Patient Advice & Support Service (PASS)
PASS provides free, confidential, independent and impartial advice and support for patients and users of the NHS in Scotland. They can support you in writing and submitting your complaint. You can contact them on 0800 917 2127, visit them at your local Citizen’s Advice Bureau or chat with them or submit an email online.
Circles Network Advocacy
Circles Advocacy Network provides advocacy for people across Scotland, mostly over the age of 16 who are affected by disability, chronic long term illness, mental ill health, learning, physical and sensory difficulties, brain injury, autism and personality disorder. You can contact them on 01592 645360.
Read more about your rights as a patient.