Patient Services Clerk - Urology Diagnostic and Treatment Centre

Who are we looking for?

Reporting to the Senior Charge Nurse, you will be a confident individual, able to deal with the day to day workload of a busy, challenging clinic environment. You will be dealing with members of the public, patients and staff within the urology department of NHS Fife.

You must have excellent telephone communication skills to deal with multiple telephone calls from patients/relatives and other departments or health care organisations. We also need you to be able to navigate around Trakcare and organise appointments.

You must have the ability to lift and handle casenote folders and bend and stretch to retrieve file notes and to load / unload case note trolleys.

You should have the ability to work as part of a team and also work independently; be able to prioritise workload and have good organisational skills.

Excellent communication skills are vital. It is an expectation for you to have a calm, approachable and professional manner; this is paramount when dealing with patients, relatives, nursing staff and clinical staff.

You should display responsible and efficient telephone skills in order to relay any information to the Nurse-in-charge, clinical staff and also have effective listening skills.

Experience

Previous clerical/administrative experience is desirable; within a hospital setting is advantageous.

Discuss this position with a team member and apply

For informal enquiries, please contact Senior Charge Nurse Jackie Stecka on 01592 643355 ext 21536.

Please note the salary for this post is pro rata to part time hours if applicable.

A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.

Apply

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