If the NHS24 triage team thinks you could benefit from a virtual A&E appointment, you will be referred on directly. If you would be more suited to a different type of treatment, they may provide more appropriate advice for your needs.
If you get an appointment with the Flow Navigation Centre, a team of emergency nurse practitioners and medics will provide you with a virtual or telephone consultation.
Just like a physical A&E, after your consultation a number of things can happen:
- You might be given self-care advice and told to phone back if your symptoms worsen
- If you require physical treatment, you could be given a scheduled arrival time at one of our A&Es or Minor Injuries Units
- You might be referred to a more appropriate specialist service.
Flow Navigation Centre is open
You can access the Flow navigation centre by calling 111 during these hours.