Who is entitled?
You can get help with necessary cost of travel to receive NHS treatment if you:
- receive a war or service disablement pension and need to go to hospital for treatment for that disability
- receive Income Support, income based Jobseeker’s Allowance, income-related Employment and Support Allowance
- have the guarantee credit part of Pension Credit
- have an award of Universal Credit and your income is below certain limits during the last assessment period
- are named on a valid HC2 certificate/ HC3 certificate. Your partner and children will also be entitled to help if they’re included in your benefit award.
Making your claim
Ask the receptionist at the clinic you attend to confirm your attendance on a claim form. Take the claims form, together with confirmation of your entitlement to the Hospital Cashier. If you do not have evidence of your entitlement, payment of expenses will be delayed. If you are returning within the next 3 months, keep hold of your claim form and bus tickets (if applicable), and you will be reimbursed from the cashier. You can also make a special trip to collect your expenses at any time within 3 months. Travel expenses for special trips will not be reimbursed.
When the Cashier Office/Reception is closed a HC5 form will be available for you to complete and return to the address on the form. They will confirm your entitlement and a cheque will be sent out in due course. Benefit proof should be a current letter dated in the last year.
Cashier - Victoria Hospital
01592 643355 ext 28725
Opening Hours
Monday to Friday
9.15am - 2.45pm
Cashier - Queen Margaret Hospital, Dunfermline
01383 623623 ext 23501
Opening Hours
Mondays
8.30am-12.30pm
Thursdays
8.30am-12.30pm
Cashier -Stratheden Hospital
01334 652611 ext 56307
Opening Hours
Monday and Thursday
9.00am -12.00pm
Fridays
9.00am - 10.00am
Cashier - Lynebank Hospital
01383 623623 ext 35265
Opening Hours
Monday to Thursday
8.00am - 2.00pm
Cashier -St Andrews Hospital Main reception
01334 465656 (ask for Health Records)
Opening Hours
Monday to Friday
8.30am - 4.30pm
