NHS Fife is committed to continually improving the care and services provided to patients and their families. As part of this commitment, we genuinely value hearing about your experience of our services.
Feedback from patients and families is extremely important to us as it helps us to understand what is working well and where we can make improvements. Any feedback you share will be carefully considered and used to help shape our services in the future.
All feedback and complaints are managed in line with NHS Fife's Complaint Handling Procedure (CHP). Your feedback will be handled by our experienced Patient Experience Officers and Support Officers, who will liaise, where appropriate, with relevant clinical, medical, or other teams to ensure your concerns are fully heard and responded to.
Please note that the Patient Experience Team is unable to provide clinical or medical advice. If you require medical advice, we recommend contacting your GP in the first instance, or NHS Inform (NHS 24) by calling 111.
Should you wish to provide feedback or raise a complaint you can do this via a number of routes, including:
- In writing: Patient Experience Team Level 8 Phase 2 Victoria Hospital Hayfield Road Kirkcaldy Fife KY2 5AH You can also hand-deliver your written feedback to Phase 3 main entrance reception desk.
- By telephone: 01592 648 153 (09:00-16:00 Monday to Friday excluding public holidays) Please be aware that during busy periods you may be directed to leave a message. In the event of this please ensure you include your best contact telephone number, along with any availability restrictions, and a call back will be arranged during within 24-48 hours (during office opening hours as per above).
- By email: fife.patientexperience@nhs.scot
- Feedback Form: You can also send feedback directly to the Patient Experience Team via our online feedback Online Feedback Form .
- Care Opinion: You can also provide feedback to the independent service using the following link Care Opinion .
In order to ensure that your feedback is processed within a timely manner please consider providing the following information when contacting us:
- Are you the patient? If not, please provide your name and relationship to the patient (please be aware that due to GDPR we may need to check that the appropriate consent is in place and will contact you directly should this be required)
- Patient’s name
- Patient’s postal address including post code
- Your email address, if you have one
- Telephone number
- Patient’s date of birth
- Description of the enquiry, concern or complaint that you are making
- Location where this occurred
- Date when this occurred
