Frequently asked questions
Can I complain about the conduct of NHS Staff?
Can I raise a complaint on behalf of someone else?
Yes. However, we will require the consent of the patient before we will be able to respond to you directly. This includes children over the age of 12.
If I complain, will you be able to speed up my appointment?
No. We can contact the relevant service with your concerns; however, we cannot expedite appointments, as you will be seen in accordance with clinical urgency.
How do I make a Freedom of Information (FOI) Request?
Please email your request to [email protected]
How do I access my healthcare records?
To obtain copies of your healthcare records or for any Subject Access Request (SAR), please email [email protected]
How can I cancel my hospital appointment?
To change, cancel or get further information regarding an appointment please telephone the number on your appointment letter. If you no longer have the letter please call the hospital switchboard on 01592 643355 and ask for the department or clinic you need.
How do I enquire about your data protection policy?
Can I complain anonymously?
Yes. If you choose to complain to Patient Relations anonymously, we will be unable to provide you with a response to your complaint. However, we will share your concerns with the relevant service and if there is sufficient information for them to investigate what happened they will do so and share any learning with the relevant teams.
Alternatively, you can provide anonymous feedback via Care Opinion.
If I complain will I receive compensation?
No. The complaint process does not consider compensation or legal claims. For these matters, you would need to seek independent legal advice.