Skip to Content Skip to navigation
Contact Us
Home
  • Services Information for patients, carers and visitors about our hospitals, clinics and facilities
  • About us NHS Fife Board and committees, equalities, access our reports and policies
  • Work with us Working for NHS Fife, career opportunities and our current vacancies
  • Get involved Volunteering, donations and fundraising, our Fife Health Charity, your views and feedback
  • News & updates Our latest news, media releases and service updates
  • Get involved
  • Feedback and complaints
  • Frequently asked questions

Frequently asked questions

Frequently asked questions

Can I complain about the conduct of NHS Staff?

This type of complaint would not be managed under the National Complaint Handling Procedure. This would be addressed by NHS Fife Human Resources Department, or via the professional regulatory body, i.e GMC or NMC.

Can I raise a complaint on behalf of someone else?

Yes. However, we will require the consent of the patient before we will be able to respond to you directly. This includes children over the age of 12.

If I complain, will you be able to speed up my appointment?

No. We can contact the relevant service with your concerns; however, we cannot expedite appointments, as you will be seen in accordance with clinical urgency.

How do I make a Freedom of Information (FOI) Request?

Please email your request to Fife.foirequestfife@nhs.scot

How do I access my healthcare records?

To obtain copies of your healthcare records or for any Subject Access Request (SAR), please email Fife.subjectaccessrequests@nhs.scot

How can I cancel my hospital appointment?

To change, cancel or get further information regarding an appointment please telephone the number on your appointment letter. If you no longer have the letter please call the hospital switchboard on 01592 643355 and ask for the department or clinic you need.

How do I enquire about your data protection policy?

View NHS Fife's DPA Policy

For DPA enquiries, please email Fife.dataprotection@nhs.scot

Can I complain anonymously?

Yes. If you choose to complain to Patient Relations anonymously, we will be unable to provide you with a response to your complaint. However, we will share your concerns with the relevant service and if there is sufficient information for them to investigate what happened they will do so and share any learning with the relevant teams.

Alternatively, you can provide anonymous feedback via Care Opinion.

If I complain will I receive compensation?

No. The complaint process does not consider compensation or legal claims. For these matters, you would need to seek independent legal advice.


 

Other pages in Feedback and complaints

Providing feedback

Patient rights

Independent feedback services

Contact Patient Experience

NHS Fife Annual Complaint Reports

Last Updated: 30 September 2022
Fife Logo Transparent Fife Logo Transparent

NHS Fife is working to improve health services with the involvement and support of the public and our partners in other NHS Boards, Fife Council and voluntary services.

NHS Fife

  • Services
  • Work with us
  • Get involved
  • News & updates
  • Staff intranet

Contact

  • Hospitals
  • Get in touch
  • Feedback

Social

  • Facebook
  • Twitter
  • Instagram
  • LinkedIn

Terms

  • Cookies
  • Terms
  • Accessibility
  • Copyright
  • Freedom of information
  • Data protection

This site uses cookies to store information on your computer. NHS Fife Website Policies